Hours: 40 hour week, Monday – Friday
Job Types: Full-time, Permanent
Basic Salary: £26,000 per annum
About The Gender Hormone Clinic
At The Gender Hormone Clinic, we aim to provide patient-centred gender-affirming hormone therapy and care, led by our expert clinical team and multi-disciplinary team of psychiatrists, psychologists and endocrinologists for transgender, non-binary and intersex individuals.
Key Duties & Responsibilities
- Manage administrative tasks for the clinical team, providing support with clinical administrative duties and facilitating smooth communication among patients, the administrative team, and the clinical staff.
- Responding to a wide variety of queries via email and telephone.
- Answering calls from patients and dealing with their needs accordingly, ensuring all correspondence is logged.
- Ensuring patient files and documentation are compiled/completed correctly prior to patient arrival.
- Preparing and sending appointment letters.
- Ensuring the patient management database is kept up-to-date and accurate with detailed notes, medical records and contact details.
- Highlighting and resolving problems, both administrative and operational and ensuring compliance with all Health & Safety regulations, CQC standards and GDPR guidelines.
- Liaising with GPs and other medical practitioners.
- Ad-hoc duties as necessary for the efficient running of the clinic.
Qualities and skills
- Previous experience in a customer-focused role.
- Previous experience within a medical setting.
- Excellent IT/Admin skills, including good working knowledge of Microsoft Office packages.
- Excellent attention to detail.
- Exceptional verbal and written English communication skills.
About the Individual
The successful candidate will be confident, with a positive attitude, an excellent telephone manner, and a desire to provide outstanding care for our patients. In addition, they must showcase outstanding attention to detail and a highly organised approach. They will be able to work independently when required. They will be a strong team player, with the flexibility to work across various tasks and roles within the administration team to ensure the smooth running of the clinic.
Benefits
- Salary review after a probation period of 6 months
- 29 days annual leave
- Hybrid working
- Private health insurance cover (following probation period)
To apply, email us at info@thegenderhormoneclinic.com with the subject line: Administrator
For more opportunities to work with us, please check back regularly.
