Existing patients
Update billing information.
Change your card, billing date, or named payer. Frequent date changes are discouraged due to re-programming, but moves are usually possible.
What you can change
Card, date, or payer.
Most patients have monthly subscription instalments collected automatically on an agreed date (often the 18th-20th). You can move that date if it suits you better, though frequent shifts are discouraged because each move requires reprogramming.
Recurring subscriptions must remain in your name for data-protection reasons. One-off invoices can be settled by someone else if needed.
If a payment fails, Stripe automatically retries three times over a week with a 7-8 day grace period before the plan pauses. You can settle the balance at any time and we'll resume your plan.
Online form coming soon
Update your billing details.
We're finalising the online form for this. In the meantime, please call or send us an enquiry, and your request will be handled the same way.