Waiting on a reply, blood approval or confirmation? We're catching up, so flag it and we'll prioritise you.
Get an urgent update

← Patient resources

Existing patients.

Everything you need to manage your ongoing care: book follow-ups, request prescriptions, update your details, and give feedback.

Your portal

Arrange bloods, appointments & prescriptions in one place.

The quickest way to manage your ongoing care: one form, handled by our team.

Go to your portal

Appointments

Book a follow-up appointment

Standard 6- or 12-monthly review with your clinician.

Open

Reschedule an appointment

Move an existing booking. Free if 7+ days ahead; £75 inside that window.

Open

Appointment scheduling guide

How follow-up timing works during titration and once stable.

Open

Prescriptions

Request a prescription

Routine, urgent, and bridging prescription requests. Allow 2-3 working days.

Open

Your records

Update address or GP details

Tell us if you've moved house or changed surgery so letters reach the right place.

Open

Update billing information

Change your card, billing date, or named payer.

Open

Consent to disclose

Authorise a partner, carer, or family member to discuss your care with us.

Open

Feedback

Patient feedback questionnaire

Help us improve. Anonymous if you prefer.

Open

Feedback form

Share a specific experience, good or bad. We read every submission.

Open

Help

Existing-patient FAQ

Common questions about repeat prescriptions, follow-ups, shared care, and more.

Open

Running low on medication?

Mark your prescription request urgent.

If you have less than 2 weeks of supply, an imminent travel date, or a clinic delay has caught you out, tick the urgent box on the prescription form and explain. We can issue short-term bridging prescriptions if your last bloods are under 6 months old.